Certificate in Change Management V3: APMG™ CM™ Training

In this Change Management course, you will gain the skills and knowledge you require to achieve APMG Change Management Foundation and Practitioner certifications. You will learn how to:

• Manage change in an organisation
• Appreciate how people deal with change
• Work with stakeholders during change
• Apply good practice models for implementing effective change
• Create a customised good practice CM Toolkit for your organisational changes based on The Change Management Study Guide

Certificate in Change Management V3: APMG™ CM™ Training Benefits

• Prerequisites

  Previous change management experience is helpful but not required.

• APMG Foundation and Practitioner Exams

  • Prepare for both examinations by studying the examination process and question styles, practice sample questions and examination papers, and learning proven tips for examination success
  • Complete the necessary APMG paperwork for the Foundation & Practitioner examinations
  • Prepare for and take both Foundation & Practitioner examinations

  APMG Change Management Foundation examination are invigilated during class hours by the course instructor. The Foundation examination is taken on Day 3 of the course. before attempting the Practitioner examination, taken on the morning of Day 5.

APMG Certificate in Change Management: Course Outline

Learning Objectives

PART 1: Organisational Context & Approach (OA)

By the end of this Part you will be able to:

• Identify the link between change management and benefits
• Apply Kelman’s three levels of Adoption
• Define simple and/or chaotic change
• Understand planned change vs. emergent change
• Use systems thinking to better understand and manage change
• Apply Force Field Analysis to better understand and manage organisational context
• Utilise Co-design for effective change
• Apply structured approaches, such as ADKAR and the Change Management Cycle
• Appreciate the benefits of using an AGILE approach

PART 2: People and Change (PC)

By the end of this Part you will be able to:

• Appreciate and understand human responses to change
• Understand the link between neuroscience and change management
• Utilise the change curve
• Lead the change journey
• Understand motivations and drives affecting change
• Appreciate and manage the impact of survival and learning anxiety
• Recognise different learning styles and how to integrate them into change projects

PART 3: Change Leadership & Teams (CT)

By the end of this Part you will be able to:

• Identify and understand key roles in managing change including Change Sponsor and Change Agent
• Create Psychological Safety during change
• Influence and lead change at all levels within organizational culture
• Create, build and develop change teams
• Harvest the value of team diversity

PART 4: Stakeholders and Communication (SC)

By the end of this Part you will be able to:

• Identify and define stakeholders
• Use stakeholder analysis techniques
• Use stakeholder levels of power and stakeholder mapping techniques
• Plan and build stakeholder engagement
• Apply communication theory, including:
• Appealing to hearts & minds
• Barriers to communication
• Planning and delivering communication

PART 5: Work of the Change Manager (WM)

By the end of this Part you will be able to:

• Assess change impacts and change impact severity
• Identify, understanding and manage resistance to change
• Measure and analyse the effectiveness and benefits of change interventions
• Build a change analytics strategy

PART 6: Developing Professional Change Practice (Practitioner only)

By the end of this Part you will be able to:

• Create momentum and sustain change
• Identify learning needs and learning objectives
• Deliver effective coaching techniques to support change
• Develop techniques to deliver effective developmental feedback
• Manage potential conflict arising from change
• Facilitate co-design for effective change