ServiceNow Human Resources (HR) Implementation Training

This two-day interactive course prepares implementers to configure and deploy the ServiceNow Human Resources Service Delivery (HRSD) application. Participants work as technical consultants in a guided, hands-on environment to configure HRSD features, secure HR data, manage Employee Center experiences, and apply Zurich release implementation best practices.

ServiceNow Human Resources (HR) Implementation Training Benefits

• Audience & Prerequisites

  Who Should Attend: Consultants and technical professionals responsible for implementing the ServiceNow Human Resources Service Delivery application.
  Prerequisites: Welcome to ServiceNow; ServiceNow Administration Fundamentals; Get Started with Now Create; ServiceNow Platform Implementation; Employee Center Essentials; Introduction to HR Service Delivery (HRSD); HRSD Fundamentals.

  Certification & Exam Information

  This course includes an exam voucher. Certification details and eligibility are governed by ServiceNow HRSD implementation certification guidance.

ServiceNow HR Implementation Course Outline

Learning Objectives

Module 1: Human Resource Service Delivery (HRSD) Overview

• Objectives: Review course prerequisites; review HRSD applications; discuss implementation considerations.

Module 2: Configure HRSD

• Objectives: Review HRSD tables and components; perform core HRSD configuration; configure case assignment options; configure localization and internationalization.

Module 3: Additional Concepts

• Objectives: Configure content automation and campaigns; manage employee documents; execute quick start tests.

Module 4: Secure HRSD

• Objectives: Apply governance strategies; configure delegated development; lock down HR administration.

Module 5: HR Integrations

• Objectives: Explore HR integrations.

Module 6: Now Intelligence for HRSD

• Objectives: Explore Now Intelligence capabilities for HRSD.

Module 8: Dig Deeper

• Objectives: Explore advanced features; review implementation considerations; apply additional tips for success; optionally work through the HR Implementation Simulator if time allows.